Returns

Need to make a return? No problem.

START A RETURN

Holidy Returns Policy

Orders placed between 11/20/17 through 12/24/17 can be returned through 1/31/2018. In order to process your return, items must be unworn and tags must be attached. Clearance items are not eligible for a return, refund or credit.

Returns Policy

Calvin Klein’s policy is to issue a refund for qualified merchandise returned in original, unused condition within 30days of your shipment confirmation date. Items must be unworn and tags must be attached. Clearance and final sale items are not eligible for a return, refund or credit.

At this time merchandise orders placed on calvinklein.ca (Canada website) can only be returned by mail.

À l’heure actuelle, les commandes passées sur calvinklein.ca (site Web du Canada) peuvent seulement être retournées par correspondance.

Return Processing Fee

A flat rate of CAD $9.95 will be charged to the customer’s original form of payment once the return is processed.

Returns By Mail

For returns by mail simply visit us at calvinklein.com/returns, click the START A RETURN button on the website and follow the instructions listed to receive your pre-paid return label. To ensure your return is properly processed and refund granted, be sure to place both this pack slip and unworn items within the return package. Customers will be refunded the price of the merchandise less a CAD $9.95 handing fee to the original form of payment.
No refunds will be made for Final Sale or Clearance items purchased or returned.

If you have any further questions or experience difficulty on retrieving your pre-paid return label please contact our customer service center by visiting us at calvinklein.com/help. Thank you for your order and we appreciate your business.

Pour les retours par correspondance, veuillez visiter calvinklein.com/returns puis cliquez sur le lien START A RETURN sur le site Web et suivez les consignes indiquées pour recevoir votre étiquette de retour prépayée. Afin d’assurer un traitement et un remboursement adéquats de votre retour, assurez-vous de placer le bordereau d’emballage ainsi que tout article non-porté dans le colis de retour. Le prix de la marchandise sera remboursé aux clients dont 9,95 $ CAD de frais de traitement seront soustraits au mode de paiement d’origine. Aucun remboursement ne sera effectué pour les ventes finales ou articles en liquidation achetés ou retournés.

Credit

  • Allow 7-14 business days to process your return.
  • Credit for the merchandise returned less a CAD $9.95 return processing fee will be credited back to the original form of payment.
  • Allow 72 hours for the credit to appear on your statement.
  • You will receive an email notification upon the completion of return processing.

Price or Item Exchanges

We do not offer direct exchanges for prices or item exchanges. To exchange an item for a new size or colour you must place a return for the unwanted item(s) and place a new web order for the desired item(s). Your returned item will be processed and refund granted to original form of payment as long as the item meets our return policy terms. Availability of replacement item is not guaranteed.

Wrong Item, Color Or Size

If we shipped you the wrong item, please email us at customerservice-ca@calvinklein.com

It is important that you contact us before returning your item, so that we may assist you with return processing fees. If you do not contact us, you are responsible for all return processing charges.

Before you call, please have your order number available. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.

Please note: Calvin Klein is not responsible for shipping, handling, gift wrap, and other additional charges for returned items.