Online Store Information

I Have A Question About An Item

Finding Items

There are two ways to find items on calvinklein.ca1) Searching by Product Name, Keyword or Style Number in the search box or by 2) Browsing the links from the Home Page or navigation throughout the site. By either method, you will find a variety of sorting functions to help you search.

Learning More About Items

If you would like more information about an item you see on calvinklein.ca, simply click on the item image. This will take you to a Product Detail page that provides a complete product description and relevant product information.

Adding Items to Your Shopping Bag

To add items to your Shopping Bag, follow these simple steps:

  • It may be necessary to choose a size and/or color for the item you want to purchase. Click on the drop-down menu under the product description to select a size and/or color.

    If a size or color is not listed in the drop-down menu, it is out of stock and is not currently available for purchase. 

  • Enter a quantity in the field provided.

  • Make note of the Availability of the item.

    This tells you when we expect the item to leave our warehouse. Items that are not In Stock may take longer. The time it takes for the item to arrive at its destination depends on the shipping method you select in Checkout. For more information about item availability, click here.

  • Click the "Add to Bag" button to add the item to your Shopping Bag.

Viewing Item Availability

All items featured on our website are available for sale and ready to ship. In the unusual situation in which one item is available for sale and two customers place it in their shopping bag at the same time, one customer may receive an out of stock message at checkout.

Calculating Delivery Time

Delivery Time = Warehouse Handling Time + Shipping Time

Warehouse Handling Time refers to the amount of time it will take for your order to leave our warehouse (usually takes 1 to 3 days).

Shipping Time is the amount of time it will take your order to ship once it has left our warehouse.

  • During checkout, you will get to select a shipping method and see the total time it takes for the item to leave the warehouse and ship to its destination. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

For more information about delivery of your items, click here.

I Want To Know About The Status Of An Order I Placed

Tracking Your Order

To track your order please visit our tracking portal here.

Delivery of Your Items

For details on delivery please visit our shipping details page found here.

How To Place An Order

Finding Items

There are two ways to find items on calvinklein.caSearching by Keyword or Item Number in the search box or by Browsing the links from the Home Page. By either method, you will find a variety of sorting functions to help you search.

Learning More about Items

If you would like more information about an item you see on calvinklein.ca, simply click on the item. This will take you to a Product Detail page that provides a complete product description.

Adding Items to Your Shopping Bag

To add items to your Shopping Bag, follow these simple steps:

  • It may be necessary to choose a size and/or color for the item you want to purchase. Click on the drop-down menu under the product description to select a size and/or color.
    If a size or color is not listed in the drop-down menu, it is out of stock and is not available for purchase.
  • Enter a quantity in the field provided.
  • Make note of the Availability of the item.
    This tells you when we expect the item to leave our warehouse. Items that are not In-stock may take longer. The time it takes for the item to arrive at its destination depends on the shipping method you select in Checkout. For more information about Item Availability, click here.
  • Click the "Add to Bag" button to add the item to your Shopping Bag.

Making Changes to Your Shopping Bag

You can make the following changes to your Shopping Bag:

  • Update the quantity. To do this, simply type in the quantity you wish to purchase and click "Update Bag".
  • Remove an item from your Shopping Bag. To remove an item, click "Remove from Bag" or change the quantity to zero and click "Update Bag".
  • Move an item to your Wish List. If there are items in your Shopping Bag that you want to save, but do not wish to purchase immediately, you can move them to your Wish List by clicking on Move to Wish List.
  • Return to shopping. If you wish to continue shopping on calvinklein.ca, you may click Continue Shopping. You can use the Shopping Bag to store items you wish to purchase. At any time, you can return to your bag by clicking "My Bag" at the top of the page.

I Have A Question About An Order To Return

For all return questions please visit our returns information page here.

How to cancel an order

You many cancel an order within 30 minutes of submitting your order online. To cancel an order please visit My Order and select the order you wish to cancel by clicking the cancellation button. If you do not have an account you may look up your order details by visiting Order Status.